Privacy Policy for Truss the Process Housekeeping Services LLC
1. Introduction
Truss the Process Housekeeping Services LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our services, website (https://www.trusstheprocessllc.com), or contact us.
2. Information We Collect
We collect information to provide you with the best service experience, including:
- Contact Information: Name, address, phone number, email address
- Service Details: Information you provide about your cleaning needs, property, and preferences
- Payment Information: Billing address, payment method (processed securely; we do not store card details)
- Communications: Emails, feedback, and service requests
- Website Usage: IP address, browser type, and usage data (collected via cookies and analytics tools)
3. How We Use Your Information
We use your information to:
- Provide and manage cleaning services
- Communicate about appointments, billing, and service updates - Respond to your inquiries and feedback
- Improve our website and service offerings
- Comply with legal requirements and business obligations
4. How We Share Your Information
We do not sell or rent your personal information. We may share your information with:
- Service Providers: Trusted third parties (e.g., payment processors, LegalZoom for HR/benefits, insurance providers) who help us operate our business
- Legal Compliance: If required by law or to protect our rights and property
5. Data Security
We use industry-standard security measures to protect your personal information, including secure servers, encrypted communications, and restricted access. Employee access is limited to those who need it to perform their job functions.
6. Your Choices
You may:
- Update or correct your information by contacting us
- Opt out of marketing communications at any time
- Request access or deletion of your personal data (subject to legal obligations)
7. Children’s Privacy
Our services are not directed to children under 18. We do not knowingly collect personal information from minors.
8. California Privacy Rights (CCPA)
If you are a California resident, you have the right to:
- Request to know what personal information we collect, use, disclose, or sell - Request deletion of your personal information
- Opt out of the sale of personal information (we do not sell personal info)
- Not be discriminated against for exercising your privacy rights
To exercise your rights, contact us at manager.support@trusstheprocessllc.com or (833) 371-BOOK.
9. Compliance with Google Merchant Center
We maintain compliance with Google Merchant Center policies (https://merchants.google.com/mc/returnpolicies/onboarding?a=5641377805®ionCo de=US&flow=onlineOnboarding&hl=en). Our privacy, return, and refund policies are regularly reviewed to ensure alignment with Google’s requirements.
10. Changes to This Policy
We may update this Privacy Policy as needed. Changes will be posted on our website with the updated effective date.
11. Contact Us
If you have questions or requests regarding this Privacy Policy, please contact: manager.support@trusstheprocessllc.com
(844) 928-BOOK
Last updated: September 14, 2025